Services

Chatbots trained on your business, not the internet

A well-built bot answers the repetitive questions accurately and hands everything else to a human with full context.

The chatbots that infuriate people are the ones pretending to be smarter than they are. The ones that quietly save companies money answer a bounded set of questions accurately — order status, opening hours, product specs, return policy — and hand everything else to a human, with the conversation history attached. We build that second kind: assistants grounded in your documentation, product catalogue and FAQs using retrieval-augmented generation, deployed on your website, WhatsApp Business or Messenger. Development happens in Romania under an EU contract, with your data staying in infrastructure you approve. Before writing any code we analyse your actual support tickets, because the honest business case lives there — not in the demo.

Let’s talk about your project

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office@northdan.com · +40 752 070 247

What you get

Grounded answers, cited sources

Retrieval-augmented generation means replies come from your approved content and link to it — dramatically reducing invented answers.

Clean human handover

When confidence drops or the customer asks, the conversation transfers to your team with full transcript and context — no “please repeat your issue”.

Channels your customers already use

One assistant serves the website widget, WhatsApp Business and Messenger, with a shared knowledge base and a single dashboard for review.

How we build a bot people do not resent

Before any development we read your support history. Six months of tickets tell us which questions repeat, how they are phrased in the wild, and what share could genuinely be resolved without a person. That analysis produces the scope, the business case and an honest ceiling: realistically around 80% of the repetitive questions, which works out at roughly 50–60% of total message volume.

The build grounds every answer in your own documentation and catalogue, shows where the answer came from, and refuses to speculate when the source material does not cover the question. Handover to a human carries the full conversation, the customer identity and whatever the bot already attempted. After launch we review transcripts monthly, because the questions customers ask keep shifting and an untuned bot decays fast.

Frequently asked questions

Will the bot make things up?

Any language model can. We constrain it to retrieved passages from your content, require source links, and configure it to say “I don’t know — let me connect you” beyond that boundary. We test this adversarially before launch.

How does the bot learn our business?

We ingest your FAQs, policies, manuals and product data into a searchable knowledge base — no model training on your data is needed, updates take effect within minutes of editing a document.

What does a realistic chatbot project cost?

A rules-and-menus bot is roughly €500–2,000. A grounded AI assistant on your own content is €3,000–15,000, and one that takes orders or writes into your CRM passes €15,000, plus €20–500 a month for model usage.